Talk to a Real Person
No phone tree, no hold music, no callback robot. Dial (512) 925-3090 at any hour of any day and a human being answers, usually the owner himself. Or send the form below and we will call you back to set a time that actually works. Either way, you get a straight answer from a real tech before you spend a dime.
Get in Touch
Every Way to Reach Us
Five channels, one shop, zero middlemen. Whichever one you pick, the person on the other end is the person responsible for the work, which is exactly how a second-generation family company thinks it should be. Pick the channel that fits the moment.
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Phone, Answered 24 Hours
(512) 925-3090. Days, nights, weekends, holidays. Emergencies jump the line, and the on-call tech is usually Bryce himself. If you can only remember one thing from this page, make it this number.
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Email
offdutyhvacr@gmail.com. Good for photos of your system, model and serial numbers, warranty paperwork, or anything easier to show than describe. Emails get read daily, usually much faster than that, and always by someone who can actually answer the question.
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The Shop
904 Wofford Dr., Burnet, TX 78611. Ten minutes from Lake Buchanan, right in the middle of the hundred-mile circle we serve. A real shop with real trucks and real parts on real shelves, not a P.O. box with a marketing budget. The map further down this page will put you right on the doorstep.
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Hours
Open 24 hours, every day. Regular scheduling happens in daylight like anywhere else, but the phone never closes, because Central Texas systems have never once checked a clock before quitting.
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Facebook
Off Duty Heating and A/C. Job photos, updates, and the place to leave a review after we have been out. Messages there reach us too, though the phone is always faster.
Book a Service
Tell Us What the House Is Doing
Describe the symptom in your own words, weak airflow, warm air, weird noise, high bill, and we will call you back to set a real time window. The more you tell us, the more likely the truck shows up already carrying your fix. Forms get answered same day, usually much faster. If the house is unlivable right now, skip the typing and call the number above instead.
Burnet, Texas
Where the Trucks Live
Home base sits in Burnet, which puts the whole Highland Lakes chain within minutes and the full sixteen-county service area within about a hundred miles. If you can see the lakes on this map, you are close to the middle of our territory. Zoom out and you will find the whole circle: Georgetown and Round Rock to the east, Killeen and Temple to the north, Austin to the southeast, Fredericksburg and Boerne holding down the west and south. Wherever you sit on it, the response starts from right here.
Different Calls, Same Number
Which Door You Are Knocking On
One phone line serves three kinds of customers. Here is what each conversation looks like, so you know what to expect when you dial.
Repairs, Installs, Tune-Ups
The core of the business. Whether it is a repair call, a full system replacement, a mini-split for the garage, or the seasonal tune-up you keep meaning to book, the conversation starts with your symptom and ends with a real window and a real price. First visit, we learn your system. Every visit after, we already know it, because the photos and notes from last time are in your file.
Buildings and Refrigeration
Restaurants, offices, retail, and warehouses get a dedicated lane: rooftop units, package systems, controls, and commercial refrigeration including walk-in coolers and ice machines. A cooler full of product does not wait for Monday, and neither do we. Ask about preventative maintenance agreements while you are on the line. They are the difference between a scheduled visit and a panicked one.
Paperwork We Actually Handle
Mitsubishi Diamond warranty service, JB warranty repairs, HVAC financing questions, and insurance claim assistance after storms and floods all run through the same phone call. Bring the model and serial number if you have it, and we will tell you what is covered before anything gets touched. We did exactly this for Burnet families after the July 2025 flood, and the process works because we do the documentation right the first time.
Make the Call Count
Three Things Worth Having Ready
None of these are required, a symptom and an address are plenty, but each one makes your diagnosis faster and your first visit more likely to be the only visit.
The Symptom Story
When did it start, what changed, and what exactly is the system doing? “Warm air since Tuesday, and the outside unit hums but the fan is not spinning” is a diagnosis half-finished before the truck leaves the shop. Notice sounds, smells, breaker trips, and whether the problem comes and goes. The story you tell on the phone decides which parts ride out to your house.
The Nameplate
Every system carries a data plate with the model and serial number, usually on the side of the outdoor unit or inside the air handler cabinet. Snap a photo and text or email it over. It tells us the age, size, refrigerant type, and warranty status of your equipment before we arrive, and it is the single biggest shortcut to showing up with the right part on the first trip.
Your Schedule
Tell us the windows that actually work for you, and whether someone will be home or we should call ahead. We keep the windows we give, that is the entire reputation, so the more honestly we can set one together, the smoother the day goes for everybody. If it is an emergency, skip this step entirely. Emergencies do not get windows, they get the next truck.
No Heat? No Cooling?
When It Cannot Wait, Do Not Wait
Some HVAC problems are appointments. Some are emergencies. A house pushing past 90 degrees with kids, elderly family, or pets inside is an emergency. A dead heater during a freeze warning is an emergency. Water pouring from a ceiling register, breakers that will not stay on, or a burning smell from the vents, all emergencies. Call, do not fill out a form, and do not wait for morning out of politeness. The line exists to ring at 2 AM.
While a truck is on the way: for a burning smell or electrical issue, shut the system off at the thermostat and the breaker. For water leaks, kill the system and put a bucket under the drip. For a frozen AC, switch cooling off but leave the fan running, thawing the coil before we arrive genuinely speeds up the repair.
One more thing worth saying out loud: an after-hours call never gets a lecture about calling after hours. Half the shops in this trade answer a midnight emergency like you personally ruined their evening. This one was named for the midnight emergency. Call like you mean it.
The 2 AM Promise
Call (512) 925-3090 at any hour and you will not reach an answering service reading a script three states away. You reach the on-call tech, who asks real questions, gives you an honest arrival window, and rolls a truck stocked with the common failure parts: capacitors, contactors, fan motors, boards.
Most emergency calls end with the system running that same visit. That is the reason the company is named what it is named. Your system going down after hours is the entire reason we exist.
Before You Call
Contact Questions, Answered Straight
Who actually answers the phone?
A person who works on HVAC systems, and after hours it is usually Bryce, the owner. No call center, no dispatcher reading from a screen, no “your call is important to us.” That matters for more than comfort: when the person answering can actually diagnose, the conversation that sets up your visit is already the first step of the repair. Customers regularly get their small problems solved entirely on the phone, free, because sometimes the fix is a tripped float switch or a dead thermostat battery, and we would rather tell you that than sell you a visit.
How fast do form submissions get a callback?
Fast, usually within the same day and often within the hour during daylight. The form feeds straight to us, and the callback comes from the shop, so save the number (512) 925-3090 in your phone so you recognize us when we ring. One honest caveat: if your situation is urgent, call instead of typing. A form cannot tell us your house is at 95 degrees, and the phone queue always outranks the inbox.
Is the first look really free?
The conversation is always free, and we will tell you on the phone exactly what a visit costs before you commit to one, day rate or night rate, no surprises. When the visit turns into a repair, you get the full price before any work starts, and you decide with the real number in front of you. For replacements and new installs, the free look means exactly that: we come out, measure, and give you honest options without a dollar owed. See what customers say about how that pricing conversation actually goes.
Can I just come by the shop?
You can, though calling first is smarter, because on any given day the trucks and the people are out on job sites from Marble Falls to Georgetown. The shop at 904 Wofford Dr. is a working base, not a showroom with a lobby and a coffee machine. If you want to talk through a project face to face, say so and we will set a time, either at the shop or better yet at your house, where the actual system lives and the conversation gets real.
Do you answer questions without booking a job?
All the time, and we would rather you ask than guess. Wondering whether that noise is serious, whether your thermostat is set right for a heat pump, whether a mini-split makes sense for the garage? Call and ask. Some questions turn into jobs, plenty do not, and both outcomes are fine. This company runs on being the shop Burnet trusts, and trust gets built in the conversations that do not bill anything. You can also browse the full catalog or the job gallery first if you like arriving informed.
Should I email or call about a new system?
Both work, and they work best together. Start with a call so we can hear what the house needs in your own words, then follow up by email with photos of your current equipment, the data plate, and the spaces involved. A replacement decision deserves a proper free look at the house, because system sizing done from a phone description is guessing, and guessing is how Central Texas ended up full of oversized units that short-cycle themselves to death. The email trail also gives you everything in writing, which we consider a feature, not a burden.
What areas will you actually come to?
About 100 miles out of Burnet in every direction: the Highland Lakes, the Williamson County corridor, Austin, Bell County, and out to Waco, San Marcos, New Braunfels, Fredericksburg, and Boerne. The full sixteen-county list with every town is on the service areas page. On the edge of the circle or just past it? Call anyway and ask. The answer is honest either way, and if we cannot serve you well we will say so and point you toward someone who can.
